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Frequently Asked Questions


Do you accept returns or refund requests?

All sales are final. BTC Bitmain miners come with a 12 month factory warranty and alt-coin miners come with a 6 month warranty.

How long does it take to ship the miners?

We ship the miners within 1-2 days after the order is placed. We use UPS Express which is an expedited service. Our customers have received their packages within 4-7 business days. A tracking number is provided in a confirmation email after the order is placed.

Where are the miners shipped from?

Our miners are placed in our local warehouse in the United States and Hong Kong, depending on the specific model. To expedite the shipping process, we utilize UPS Expedited, a reputable carrier known for their timely and secure deliveries. Generally, delivery of our miners via UPS takes between 3 to 4 days.

What payment methods do you accept?

We offer multiple payment options, including credit cards, bank/wire transfers, stable crypto coins such as USDC and USDT. To initiate payment, kindly inform us of your preferred payment method, and we will send you detailed instructions and an invoice.

Are the miners all brand new?

Yes, miners are all brand new in their original package.

Do you offer hosting and IT support?

Yes, we offer ASIC hosting and colocation services at our fully hydro-powered hosting sites located in Oregon, Wisconsin, and Washington. In addition to hosting, we provide comprehensive IT support for your miners. You have the flexibility to choose your preferred mining pool, and we will handle its configuration for you.

Will I have to pay custom fees/duty taxes?

The price listed on Ace Miners includes the custom fee and we take care of any additional taxes so there are no hidden costs.

Can I get some information on Bitmain's warranty?

Absolutely! Bitmain offers a 12 month warranty with all of the S19 Series. The L7 comes with a 6 month warranty. Bitmain is a reputable company and we are partnered with their DE repair center.