Frequently Asked Questions

All sales are final. BTC Bitmain miners come with a 12 month factory warranty and alt-coin miners come with a 6 month warranty.

Our miners are placed in our local warehouse in the United States and Hong Kong, depending on the specific model. To expedite the shipping process, we utilize UPS Expedited, a reputable carrier known for their timely and secure deliveries. Generally, delivery of our miners via UPS takes between 3 to 4 days.

Yes, miners are all brand new in their original package. 

The price listed on Ace Miners includes the custom fee and we take care of any additional taxes so there are no hidden costs. 

We ship the miners within 1-2 days after the order is placed. We use UPS Express which is an expedited service. Our customers have received their packages within 4-7 business days. A tracking number is provided in a confirmation email after the order is placed. 

We offer multiple payment options, including credit cards, bank/wire transfers, stable crypto coins such as USDC and USDT. To initiate payment, kindly inform us of your preferred payment method, and we will send you detailed instructions and an invoice.

Yes, we offer ASIC hosting and colocation services at our fully hydro-powered hosting sites located in Oregon, Wisconsin, and Washington. In addition to hosting, we provide comprehensive IT support for your miners. You have the flexibility to choose your preferred mining pool, and we will handle its configuration for you.

Absolutely! Bitmain offers a 12 month warranty with all of the S19 Series. The L7 comes with a 6 month warranty. Bitmain is a reputable company and we are partnered with their DE repair center.

Technical Questions

The miners that we provide all come with an integrated power supply. The power cords do not come in the package. You may purchase power cords on Amazon or eBay. 

We recommend you have an electrician inspect your power consumption prior to setting up the miners. It is recommended that you maintain the miners in cold environment.